11. PAYMENT AND ORDERS
There is no subscription fee or purchase price for accessing the Service. As described on App Stores, YOU MAY DOWNLOAD AND PLAY OUR SERVICE FREE OF CHARGE BUT WE MAY CHARGE REAL MONEY FOR ADDITIONAL GAME CONTENT. To the extent permitted under applicable law, you agree to pay all charges, fees, and applicable taxes incurred by you or anyone else using your account or resulting from the use of the Service on your device at the price(s) in effect when such charges occurred. Different payment methods, such as credit card, direct debit, PayPal, etc., can be used to pay for virtual currency through the Service. When you use third-party payment and billing providers, such as PayPal, that provider’s additional Terms, conditions, and costs, apply. It is your obligation to pay all federal, state, and local taxes associated with the receipt or use of the virtual items which you purchase from Studiobside. Certain minimums may apply to purchases of virtual currency, and certain maximums may apply depending on your transaction method. Studiobside reserves the right to change the maximum and minimum amounts applicable to virtual currency purchases at any time without notice, consistent with applicable law. We may suspend or terminate your account if for any reason a charge you authorize us to make to your credit card or SMS/phone billing cannot be processed or is returned to us unpaid or refunded and, if such event occurs, you shall immediately remit us the payment for such charge through the use of another credit card or other payment mechanism. We are not responsible or liable for any credit card or bank-related charges or fees related to any of your transactions. We reserve the right, without prior notification, to limit the order quantity on any item or to refuse to provide you with any item. You may be required to verify your transaction information prior to our acceptance thereof. Notwithstanding these Terms, the laws in your country may apply to the purchase of virtual goods and Services supplied by Studiobside to you. If these Terms and the local laws are inconsistent, the local laws will be applied. If you are under the age of 18 (or under the age of legal majority that applies in the jurisdiction where you access the Services) you must have your parents’ or guardians’ permission to make any In-Game Purchases. By completing an In-Game Purchase you are confirming that you have obtained all permissions necessary to make the purchase. If you use our Services with a Guest Account you may only be able to use In-Game Purchases on the mobile device that you used when purchasing the Virtual Item and/or Virtual Currency. Each item that you obtain using virtual currency will be included in your account until the item, your account, these Terms, or the Service expires or is Terminated.
11.2 Refunds
YOU UNDERSTAND AND AGREE THAT STUDIOBSIDE WILL NOT OFFER REFUNDS OR WITHDRAWALS FOR VIRTUAL CURRENCY OR DIGITAL IN-GAME ITEMS IF YOUR SITUATION FALLS UNDER ARTICLE 11 PARAGRAPH 3, INCLUDING WITHOUT LIMITATION TERMINATION OR EXPIRATION OF YOUR ACCOUNT, THESE TERMS, OR THE SERVICES, EXCEPT AS EXPRESSLY REQUIRED BY APPLICABLE LAW OR PLATFORM POLICIES.
If an account is permanently banned, all content licenses and virtual currency balances associated with the suspended account are forfeited. If you violate these Terms, Studiobside will have no obligation or responsibility to and will not reimburse you for any virtual currency, points, items, or experience lost.
All players may withdraw In-Game Purchases during a 14-day period from the date of purchase (“Cooling Off Period”) unless you use the In-Game Purchase before the end of the Cooling Off Period.
ANY PURCHASES MADE THROUGH STEAM (the PC client) IS NOT REFUNDABLE.
11.3 Withdrawal of Subscription (Payment Cancellation)
- (1) The paid content provided by Studiobside is divided into restricted and non-restricted withdrawable content. You can withdraw your subscription to paid content directly by cash within 14 days of purchase. However, the following cases are not subject to payment withdrawal or refund to a subscription:If the product has been purchased more than 14 days ago.When a paid product that is sent to the in-game mailbox is received and moved to the inventory, etc.
– Purchased items are considered used from the moment they are removed from the in-game mailbox, or once a bonus is applied.If the user has previously been notified about the non-refundability of a product.Any items received free of charge from Studiobside or a third party.Products that immediately apply to the game right after purchase (e.g., product benefits/buffs- , etc.)
- If the item was purchased by means other than cash.
- (2) As previously mentioned in the provisions of Article 11, Paragraph 3, in the case of non-refundable contents, Studiobside will clearly indicate this in a place where users can easily find it. In addition, it will provide information about the contents so that the users’ exercise of their right to withdraw is not hindered. If the Company does not take such measures, the user will be allowed to withdraw their subscription regardless of the information contained in subparagraph 3 of Article 11.
- (3) If the content the user has paid for is different from the content displayed or advertised, or if the content differs from the content stipulated in the purchase contract, the user will have the right to withdraw their subscription within 3 months from the date the content became available or within 30 days from the date the fact was known or could have been known.
- (4) If a minor has made a payment without the consent of his/her legal representative, the person or his/her legal representative may cancel the payment. However, cancellation may be restricted if the payment of a paid service by a minor is within the scope permitted by the legal representative or has occurred due to the minor’s misconduct. To ascertain whether the party that purchased the content is a minor, information on the mobile device where the payment was made, the information of the paying person, and the name of the payment method, etc. can be requested.
- (5) If a user wants to request a refund, the Company may ask the user to submit separate documents for identification after confirming the purchase details, and the user must submit the requested documents to the Company by fax, etc. The request for a refund will be based on the account of the device (including mobile phone) that made the payment. However, if the legal representative requests a refund on behalf of a minor user who has difficulty verifying his/her identity or the account holder’s account, additional documents may be requested, and after confirmation of the legal representative’s account, the refund can be made in lieu of the legal representative’s account.
- (6) Studiobside will do its best to refund its users as soon as possible from the date of receipt of the documents specified in the preceding paragraph.
