CounterSide Terms of Service (“Terms”)

1. INTRODUCTION

Greetings!

We thank you for your interest in the Studiobside Co., Ltd mobile game Service (hereinafter the "Services"). Regardless of the device you use, the Services include all relevant Services that are provided to you by Studiobside Co., Ltd, such as games and other interactive and/or entertainment content (application stores, social networks, standalone web sites, downloadable client software, any respective updates thereof, and any virtual items you purchase within our software).

In these Terms, "we", "us", "our", “company” or "Studiobside" (whether capitalized or not) means Studiobside Co., Ltd, and "you" or “user" (whether capitalized or not) means the user of the Services.

Our Operation Policy and Privacy Policy form an integral part of these Terms and can be found at Operation Policy and Privacy Policy.

If you reside outside of the Republic of Korea, (i) these Terms, (ii) the Privacy Policy; and (iii) the Operation Policy will automatically apply to you by installing, using, or accessing our Services, as well as registering in our systems. You should make sure therefore that you read them carefully before using the app.

If you do not agree with any one of the above, do not install or use the Services.

We reserve the right to change the Terms at any time in accordance with Section 22 of these Terms.

2. ELIGIBILITY

In order to use our Services, you must not be barred from receiving them under the applicable law of your place of residence. You also confirm that:

  1. if you reside in the European Union and are sixteen (16) years of age or older, OR if you reside outside of the European Union and are thirteen (13) years of age or older, you have carefully read, understood, and agreed to the Terms and conditions set out here, OR
  2. if you reside in the European Union and are under sixteen (16) years of age OR reside outside of the European Union and are under thirteen (13) years of age, your parent or legal guardian has reviewed and agreed to these Terms and conditions.

If a parent or guardian permits a child under their care to use an Account, they agree that they will be responsible for any use of Studiobside's Services by their child, whether or not such use is authorized by them.

The conditions above are subject to the laws, regulations and rating systems of your country of residence and may change at any time if any protection of Minors policy in your area undergoes changes

3. DEVICE AND OPEN MARKET STORE USAGE

3.1 Device Compatibility

You confirm that you are the sole owner of the electronic device you use to access the Services, be it any smartphone, tablet, or PC in which any Service content can be downloaded, installed, viewed, displayed, or used. While using our Services, you must have access to an electronic communication network whose connection costs (including but not limited to network Service providers' and/or carriers' costs) and any other charges may apply and shall be exclusively borne by you.

The Company does not guarantee that our Services will be compatible with your device, carrier or network Service provider. Moreover, the availability and quality of the Services, the response time, or access to certain features may depend on the capacities of your device and of the electronic communication network. We may in no case be held responsible for the lack of or reduced user experience.

3.2 Open Market Store Usage

You can download and use the Studiobside Service in accordance with the Terms and conditions and policies of each Open Market Store. The Company is not responsible for the availability of any Services provided by such Open Market Store and is not responsible or liable for any content, advertising, products, or other materials on or available from their sites or resources. The Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of, inability to use, or reliance on any such content, goods, or Services provided solely by such Open Market Store.

4. ACCOUNTS

4.1 Account Registration

You may be required to create an account ("Account") in order to be able to access some portions or features of the Services. When creating an account, you will provide only accurate and complete information, and promptly update this information when needed. You will keep your username and password confidential and secure, and will not use the same password you use for other websites or Services. You will uninstall and delete the Services before transferring any device on which they are installed. If you discover or suspect another individual to have accessed or used your account without your authorization, you will notify us immediately at [email protected].

YOU ACKNOWLEDGE AND AGREE THAT YOU SHALL HAVE NO OWNERSHIP OR OTHER PROPERTY INTEREST IN YOUR ACCOUNT, AS WELL AS THAT ALL RIGHTS TO THE ACCOUNT ARE AND SHALL FOREVER BE OWNED BY AND INURE TO THE BENEFIT OF STUDIOBSIDE. The transfer of accounts between players is strictly prohibited, as is the purchasing, selling, gifting, or trading of any account. Any such attempt shall be nullified and may result in the Termination and confiscation of the account.

4.2 Guest Account

If you use the Service without creating an account, we will create and assign to your device an identifier that is similar to an account number (“Guest Account”). We will use the Guest Account information for providing customer support to any users who have not created a personal account. PLEASE KEEP IN MIND THAT, IF YOU CHANGE YOUR MOBILE DEVICE WITHOUT CREATING AN ACCOUNT WITH US, YOU MAY NOT RECEIVE CUSTOMER SUPPORT OR MAY NOT BE ABLE TO USE THE VIRTUAL ITEMS OR VIRTUAL CURRENCY FOR WHICH YOU HAVE PREVIOUSLY PAID.

5. GRANT OF LICENSE

With the exception of third-party materials and user-generated contents as addressed below, all content of the Company’s Service, including features, text, photographs, images, graphics, designs, trademarks, audio, video, games, applications, functionality, items, software, and files (hereinafter "Content") is proprietary to the Company and our licensors, as are any updates, upgrades, patches, and modifications needed in order to allow a continued use of the Services on certain hardware. We grant you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to install and use the Service for personal use until these Terms are terminated by either you or the Company. Using the Service or this license for commercial purposes is prohibited under any circumstance.

THE SERVICES ARE ONLY LICENSED TO YOU AND NOT SOLD. THE HANDLING OF THE GAMES OR RELATED INFORMATION, MATERIALS OR OTHER CONTENT FOR THE PURPOSES OF DUPLICATION, COPYING OR ANY OTHER FORM OF REPRODUCTION IS EXPRESSLY AND EXPLICITLY PROHIBITED AND A BREACH OF THE PROVISIONS OR PROTECTIONS SET OUT IN THESE TERMS.

Except as expressly permitted by us, you will not, directly or indirectly, participate in the following activities:

  1. sell, rent out, lease, license, distribute, transfer, exploit the Content, associated aspects of the Content or any of its parts, commercially;
  2. wholly or partially copy, reproduce, translate, reverse engineer, decompile, disassemble, adapt, reproduce, or create derivate works of the Content (except if the Contents enable you, through a specific feature, to create, generate or submit User Generated Content (described below), in which case you will need to comply with these Terms);
  3. create, use, promote, advertise and/or distribute “auto”, “trainer”, “script” or “macro” computer programs or other “cheat” or “hack” programs or software applications for the Service (whether in an online multiplayer game or in a single player game over the internet or in local area network), as well as cheats, bots, hacks or any other code and/or software not expressly authorized by us that can be used in connection with the Services;
  4. remove, alter, disable or circumvent any copyright and trademark indications or other authorship and origin information, notices or labels within the Service.

The Company holds the right to modify the Content for any reason or no specific reason, at any time and at our discretion. Some of those modifications may be motivated by technical reasons such as updates, maintenance operations, and/or resets to improve and/or optimize the Services. You agree that the Service may install or download the modifications automatically and that we may stop supporting previous versions of the Service once an updated version is available.

You further acknowledge that any character data, game progress, game customization and/or other data pertaining to your use of the Studiobside Services may cease to be available to you at any time without prior notice in the sole discretion of Studiobside.

6. LICENSE LIMITATIONS

As previously mentioned, you have the right to access and use the Services' running operating systems ONLY to personally entertain yourself, but not for commercial purposes. As such, you are not allowed to modify, copy (except for a single backup copy and transient copying required to operate the Service), distribute, transmit, display, perform, reproduce, publish, create derivative works, adapt, sell, rent, lease, sublicense, transfer or make the full Service or any part of it available (including virtual items, virtual currency, points, or any other content or information) on internet auction sites (such as eBay or IGE), hack sites, private server sites, gold farming sites, or any other third-party sites or Services or in return for anything of value (whether real money or otherwise). If you breach any of these provisions, your license will automatically be rescinded and Terminated.

7. CONTENT

7.1 User Generated Content

You may not post, transmit, store, or share any text, photographs, images, graphics, designs, audio, video, games, applications, software, files, user profiles, messages, and other content that is not originally yours or for which you do not have rights or permission. Your User-Generated Content is your responsibility only, as is creating backup copies of it and replacing it to the extent you desire, as long as the replacement is consistent with these Terms.

Only you own the rights to your User Generated Content, but by posting, storing, or transmitting User Generated Content, the following license between you and the company applies:

  1. you authorize the company to reproduce, distribute, transmit, and use such User Generated Content as necessary to facilitate the posting, storage, transmission, and access to such User Generated Content;
  2. you grant the company a non-exclusive, worldwide, royalty-free, fully paid, transferable, and sublicensable license to use, reproduce, distribute, publicly perform, publicly display, reformat, translate, excerpt, modify, and create derivative works of your User Generated Content for any purpose (commercial or non-commercial).

You can ask for removal of any of your User Generated Content from our Service at any time, in which case the foregoing license will Terminate and the User Generated Content will no longer be used. However, the company may retain archived copies of your User Generated Content for so long as is necessary for administrative purposes, and, if the company has used your User Generated Content prior to removal, the company may continue to use your User Generated Content in any manner that the company previously had used such content (for example, if your User Generated Content was included in an advertisement, the company may continue to use such content in the advertisement.) The company is not responsible for User Generated Content or its accuracy, reliability, or content. This includes offensive, inappropriate, obscene, unlawful, or otherwise objectionable content. Likewise, User Generated Content does not reflect the company’s opinions, positions, or policies.

You acknowledge that the company has no obligation to monitor or record your access to or use of our Service, or to monitor, record, or edit any User Generated Content, but agree that the company has the right to do so in order to operate our Service, ensure your compliance with these Terms, or comply with applicable law or the order or requirement of a court, administrative agency, or other governmental body. You must agree that you have no expectation of privacy concerning uploads, transmissions, or submissions of any User Generated Content.

8. CODE OF CONDUCT

You will not use the Service in any manner that, in Studiobside’s sole discretion, is unlawful or could damage, disable, overburden, or impair the Service or interfere with Studiobside’s or any others’ use and enjoyment of the Service. Subject to applicable law, prohibited conduct includes but it's not limited to the following:

  1. Using any hacks, cracks, bots, or third-party software that may modify, temporarily or permanently, the code or the user experience of the Service, whether locally on your device or on servers, or using any application, software, or technology that is not expressly authorized by the company and enables cheating, power-leveling, or accomplishing game tasks that would otherwise be impossible to accomplish.
  2. Reverse engineering, deriving source code, modifying, decompiling, disassembling the Service or any portion thereof, as well as determining or attempting to determine any source code, algorithms, methods, or techniques used in the Service.
  3. Impersonating any person or entity, or lying about your affiliation, identity, or the origin of materials you transmit, or claiming that your statements or actions are endorsed by Studiobside.
  4. Using any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, data mine, or in any way reproduce or circumvent the navigational structure or presentation of the Service, or any of its content.
  5. Removing, altering, or concealing any of the Service's copyright, trademark, patent, or other proprietary notices, legends, symbols, or labels (including any watermark or other digital rights management technology or other information).
  6. Taking any action that imposes an unreasonable or disproportionately large load on our network or infrastructure.
  7. Hosting, providing, or developing matchmaking services for the Services without Studiobside’s prior written approval or creating, using, or maintaining any unauthorized connections to the Service.
  8. Intercepting, emulating, or redirecting the communication protocols used by Studiobside or its designees in any way, including but not limited to protocol emulation, tunneling, packet sniffing, modifying or adding components to software, use of a data mining utility program to intercept, collect, read or mine information generated by the Service, or in any way utilize a technique now known or hereafter developed that would allow for unauthorized access or use of the Service.
  9. Using or attempting to use any viruses, malware, or any other computer code, files, programs, software, routine, or device designed to interrupt, destroy, or limit the functionality or proper working of the Service or Studiobside’s systems or networks. This includes engaging in, instigating, or facilitating any denial of service attack or similar conduct, or attempting to probe, scan, test the vulnerability of, or breach the security of any system or network.
  10. Using macros, auto-looting or robot play, or any other behavior that allows you (or any character you are controlling) to automatically function or effect any action in a game with or without your presence.
  11. Creating multiple accounts exceeding your authorized access to any portion of the Service or any database, computer, or device.
  12. Distributing unauthorized materials or advertising or promoting goods or services without our permission (including but not limited to sending spam, promotional materials, junk mail, chain letters, pyramid schemes, or any other form of unauthorized solicitation).
  13. Engaging in conduct that is harmful, harassing, defamatory, vulgar, obscene, hateful, threatening, abusive, inflammatory, intimidating, discriminatory, violent or encouraging of violence (including self-harm), stalking, sexually explicit, or otherwise objectionable in Studiobside’s sole discretion. This includes looting, kill stealing, making sexual comments, or cursing, among others.
  14. Selling, advertising, or posting information on hacks, private servers (including sources thereof), or gold farming for the Service.
  15. Creating, utilizing, or transacting in any in-game item created or copied by exploiting a design flaw, undocumented problem, or program bug.
  16. Publishing or sharing the personal information of other users, or any unauthorized material or non-public information about companies.
  17. Engaging in any other conduct that, in Studiobside’s sole judgment, exposes us, any of our users, or any other third party to any liability, damages, or detriment.

Violations of system or network security or attempts to disrupt or undermine the operation of the Service may result in civil or criminal liability. We may investigate and work with law enforcement authorities to prosecute users who violate the Terms.

WE MAY WITHHOLD, SUSPEND, MODIFY, OR TERMINATE YOUR ACCESS TO THE SERVICES FOR ANY OR NO REASON AT ANY TIME WITHOUT NOTICE UNLESS OTHERWISE REQUIRED BY APPLICABLE LAW. Studiobside will not be held responsible for losses of any kind (including in-game items or currency) if your account gets suspended while using our Service.

9. INTELLECTUAL PROPERTY AND CLAIMS OF INFRINGEMENT

The Service and any of its updates are protected under the copyright and other intellectual property laws of the Republic of Korea and other countries. To be specific, any materials that are part of the Studiobside Services (including but not limited to any content, websites, games, programs, tools, source codes, object codes, HTML, content, files, patches, updates, modifications, derivative works, printed or electronic documentation, instructions, design, accounts, passwords, themes, concepts, stories, storylines, technology, architecture, logic, structure, sequence, organization, themes, symbols, instructions, design, text, data, sounds, photographs, audio clips, audiovisual, video, artwork, graphics, logos, names, button icons, images of vehicles, accessories, virtual components, equipment, materials, selection and arrangement, titles, methods of operation, software, related documentation, and all other features contained in the Studiobside Services) are protected by applicable laws from unauthorized use.

Logos and names from our Service and Contents are Studiobside’s trademarks and/or Servicemarks. Other trademarks, Servicemarks, names, and logos used on or through the Service are the trademarks, Service marks, or logos of their respective owners. You are granted no right or license with respect to any of these trademarks, Service marks, or logos without our prior written consent. Studiobside owns and shall retain all right, title, and interest, including without limitation all intellectual property rights related to the Service and any of its portions.

Some content made available through the Service may contain watermarks and is controlled by other digital rights management technologies, which will restrict how you access and use the Service. For example, it may access and monitor your device (including without limitation the hard drive and other storage devices, central processing unit, random access memory, video card, and peripheral hardware, software, and applications) in order to look for prohibited third-party programs or software (“Unauthorized Third-Party Software”). As described in the Privacy Policy, additional information such as your account name, details about the Unauthorized Third-Party Software, and the time and date may be collected if we detect any Unauthorized Third-Party Software. Moreover, we can use the information collected to enforce these Terms in accordance with the Privacy Policy.

Any unauthorized reproduction or redistribution of the Studiobside Services shall be prohibited and may result in severe legal penalties.

In addition, we respect the intellectual property rights of others. In accordance with the U.S. Digital Millennium Copyright Act of 1998, if you believe that your copyrighted work or other intellectual property has been infringed and is accessible through our Service, you may notify and contact our Designated Agent (specified below) with the following information:

  1. Identification of the copyrighted work or intellectual property, or a list of works or property claimed to have been infringed. Sufficient details need to be included in order to facilitate the identification of the work.
  2. Identification of the allegedly infringing material and sufficient information to facilitate the location of the material.
  3. Your contact information including your name, address, daytime telephone number, and an e-mail address (if available), so that we may contact you if necessary.
  4. A statement that the information in the notification is accurate under penalty of perjury. The complaining party must be authorized to act on behalf of the owner of the infringed work.
  5. A statement that confirms your belief that the use of the material has not been authorized by the owner of the intellectual property, its agent, or the law.
  6. A physical or electronic signature of a person authorized to act on behalf of the owner of the infringed work.
Designated Agent
Studiobside Co., Ltd.
6F, 182 Pangyoyeok-ro, Bundang-gu, Seongnam-si, Gyeonggi-do, Republic of Korea
[email protected]


If we receive a notice of copyright infringement that complies with the notice requirements in this Section 9, we will respond in accordance with our requirements under the U.S. Digital Millennium Copyright Act of 1998 (or other laws, if applicable). Please note that we may share any information you provide in your notice with the allegedly infringing party. You may be liable if you knowingly misrepresent that material or activity is infringing.

Studiobside is always excited to hear from our players and fans, and we welcome comments and feedback regarding our Services. Regardless of whether you provide such Feedback in a public or private medium, any ideas, suggestions, proposals, comments, feedback, or other submissions (including without limitation those that provide feedback on our Services or suggest new content, features, products, or similar ideas) (collectively, “Feedback”) will not be treated as confidential or proprietary. This means that if you provide Feedback to Studiobside, you are waiving all rights to it and are allowing it to be shared and used by us or others for any purpose like using, sharing, and commercially exploiting the Feedback any way we see fit without any notice or compensation to you.

10. VIRTUAL ITEMS AND VIRTUAL CURRENCY

10.1 Virtual Currency

While using the Service, you may have the opportunity to visit online and in-game stores where you can obtain and use Studiobside’s virtual currency and in-game items. We own, have licensed, or otherwise have the rights to use all content appearing or originating in our Services, including virtual items and virtual Services ("Virtual Items") and fictional currencies (such as gold coins or points) ("Virtual Currency") that you purchase or obtain in order to use certain Service or certain Content in our Service. You agree that you will only purchase Virtual Currency and/or Virtual Items from us or a third-party store authorized by us, and not from any unauthorized third party.

10.2 Transfer of Virtual Currency(ies)

Virtual Items and Virtual Currency may only be exchanged for in-game items. They are categories of Content provided solely for your personal and entertainment use, which may only be used in our Services, and they have no value outside of such Service. You understand that both Virtual Currency and Virtual Goods are licensed, not sold, to you under this Agreement and Studiobside reserves and retains all right, title and interest to the Virtual Goods and Virtual Currency. REGARDLESS OF THE CONSIDERATION OFFERED OR PAID IN EXCHANGE FOR VIRTUAL CURRENCY, YOU DO NOT HAVE ANY OWNERSHIP RIGHTS IN THE ITEMS OBTAINED WITH VIRTUAL CURRENCY.

Except as expressly required by law, VIRTUAL CURRENCY AND VIRTUAL ITEMS HAVE NO CASH OR OTHER MONETARY VALUE AND CAN NEVER BE SOLD, TRANSFERRED OR EXCHANGED FOR "REAL" MONEY, GOODS, WARES, MERCHANDISE OR SERVICES FROM US OR ANYONE ELSE.

The effective period and use range of such Virtual Items or Virtual Currency can be restricted by us, and we reserve the right to, at our discretion, modify features, functions, or abilities of any element of any Virtual Items and Virtual Currency and remove any Virtual Items and Virtual Currency.

11. PAYMENT AND ORDERS

There is no subscription fee or purchase price for accessing the Service. As described on App Stores, YOU MAY DOWNLOAD AND PLAY OUR SERVICE FREE OF CHARGE BUT WE MAY CHARGE REAL MONEY FOR ADDITIONAL GAME CONTENT. To the extent permitted under applicable law, you agree to pay all charges, fees, and applicable taxes incurred by you or anyone else using your account or resulting from the use of the Service on your device at the price(s) in effect when such charges occurred. Different payment methods, such as credit card, direct debit, PayPal, etc., can be used to pay for virtual currency through the Service. When you use third-party payment and billing providers, such as PayPal, that provider’s additional Terms, conditions, and costs, apply. It is your obligation to pay all federal, state, and local taxes associated with the receipt or use of the virtual items which you purchase from Studiobside. Certain minimums may apply to purchases of virtual currency, and certain maximums may apply depending on your transaction method. Studiobside reserves the right to change the maximum and minimum amounts applicable to virtual currency purchases at any time without notice, consistent with applicable law. We may suspend or terminate your account if for any reason a charge you authorize us to make to your credit card or SMS/phone billing cannot be processed or is returned to us unpaid or refunded and, if such event occurs, you shall immediately remit us the payment for such charge through the use of another credit card or other payment mechanism. We are not responsible or liable for any credit card or bank-related charges or fees related to any of your transactions. We reserve the right, without prior notification, to limit the order quantity on any item or to refuse to provide you with any item. You may be required to verify your transaction information prior to our acceptance thereof. Notwithstanding these Terms, the laws in your country may apply to the purchase of virtual goods and Services supplied by Studiobside to you. If these Terms and the local laws are inconsistent, the local laws will be applied. If you are under the age of 18 (or under the age of legal majority that applies in the jurisdiction where you access the Services) you must have your parents' or guardians' permission to make any In-Game Purchases. By completing an In-Game Purchase you are confirming that you have obtained all permissions necessary to make the purchase. If you use our Services with a Guest Account you may only be able to use In-Game Purchases on the mobile device that you used when purchasing the Virtual Item and/or Virtual Currency. Each item that you obtain using virtual currency will be included in your account until the item, your account, these Terms, or the Service expires or is Terminated.

11.2 Refunds

YOU UNDERSTAND AND AGREE THAT STUDIOBSIDE WILL NOT OFFER REFUNDS OR WITHDRAWALS FOR VIRTUAL CURRENCY OR DIGITAL IN-GAME ITEMS IF YOUR SITUATION FALLS UNDER ARTICLE 11 PARAGRAPH 3, INCLUDING WITHOUT LIMITATION TERMINATION OR EXPIRATION OF YOUR ACCOUNT, THESE TERMS, OR THE SERVICES, EXCEPT AS EXPRESSLY REQUIRED BY APPLICABLE LAW OR PLATFORM POLICIES.

If an account is permanently banned, all content licenses and virtual currency balances associated with the suspended account are forfeited. If you violate these Terms, Studiobside will have no obligation or responsibility to and will not reimburse you for any virtual currency, points, items, or experience lost.

All players may withdraw In-Game Purchases during a 14-day period from the date of purchase ("Cooling Off Period") unless you use the In-Game Purchase before the end of the Cooling Off Period.

ANY PURCHASES MADE THROUGH STEAM (the PC client) IS NOT REFUNDABLE.

11.3 Withdrawal of Subscription (Payment Cancellation)

  • (1) The paid content provided by Studiobside is divided into restricted and non-restricted withdrawable content. You can withdraw subscription to paid content directly by cash within 14 days of purchase. However, the following cases are not subject to payment withdrawal or refund to a subscription:
    1. If the product has been purchased more than 14 days ago.
    2. When a paid product that is sent to the in-game mailbox is received and moved to the inventory, etc.
      - Purchased items are considered used from the moment they are removed from the in-game mailbox, or once a bonus is applied.
    3. If the user has previously been notified about the non-refundability of a product.
    4. Any items received free of charge from Studiobside or a third party.
    5. Products that immediately apply to the game right after purchase (e.g., product benefits / buffs, etc.)
    6. If the item was purchased by means other than cash.
    The withdrawal of subscription (or payment cancellation) is carried out following the refund operation policy of Studiobside or the existing app stores. If you wish to withdraw your subscription (or cancel your payment), you must go through the process of confirming your purchase history to the company or your purchase history within the app store or in-game store. During this process, the Company may request additional information and other supporting documents related to your payment to confirm the exact reason for your withdrawal of subscription (payment cancellation).
  • (2) As previously mentioned in the provisions of Article 11, Paragraph 3, in the case of non-refundable contents, Studiobside will clearly indicate this in a place where users can easily find it. In addition, it will provide information about the contents so that the users’ exercise of their right to withdraw is not hindered. If the Company does not take such measures, the user will be allowed to withdraw their subscription regardless of the information contained in subparagraph 3 of Article 11.
  • (3) If the content the user has paid for is different from the content displayed or advertised, or if the content differs from the content stipulated in the purchase contract, the user will have the right to withdraw their subscription within 3 months from the date the content became available or within 30 days from the date the fact was known or could have been known.
  • (4) If a minor has made a payment without the consent of his/her legal representative, the person or his/her legal representative may cancel the payment. However, cancellation may be restricted if the payment of a paid service by a minor is within the scope permitted by the legal representative or has occurred due to the minor's misconduct. To ascertain whether the party that purchased the content is a minor, information on the mobile device where the payment was made, the information of the paying person, and the name of the payment method, etc. can be requested.
  • (5) If a user wants to request a refund, the Company may ask the user to submit separate documents for identification after confirming the purchase details, and the user must submit the requested documents to the Company by fax, etc. The request for refund will be based on the account of the device (including mobile phone) that made the payment. However, if the legal representative requests a refund on behalf of a minor user who has difficulty verifying his/her identity or the account holder's account, additional documents may be requested, and after confirmation of the legal representative's account, the refund can be made in lieu of the legal representative's account.
  • (6) Studiobside will do its best to refund its users as soon as possible from the date of receipt of the documents specified in the preceding paragraph.

12. CASH AND POINTS

You can also obtain free in-game currency and points like Quartz, Eternium and Credits through in-game events known as "Free Cash" and "Free Points".

We will notify you of the effective period, use range, and other Terms of the Quartz, Eternium and Credits that can be won through these events.

If you hold both free Quartz, Eternium or Credits, and Quartz, Eternium or Credits that have been purchased through an In-Game Purchase, the Quartz, Eternium and Credits that have been purchased will be deducted first, and the freely acquired will be deducted thereafter unless otherwise decided by us and notified to you.

Free Quartz, Eternium and Credits cannot be refunded or compensated.

13. SMS NOTIFICATIONS, PUSH NOTIFICATIONS & LOCAL NOTIFICATIONS

We may send local or push notifications to your mobile device to notify you of game updates, promotional events, new game information, and other relevant messages. You can manage push notifications from the “options” or “settings” page in the game. You may also be able to manage them from your device’s settings page for the relevant game.

In addition, we may send you e-mails to make you aware of game updates, promotional events, new game information, and other relevant messages. If you do not want to receive our e-mail notifications, please contact us. As for SMS notifications, we will not send you any unless you expressly consent in compliance with any applicable laws or regulations.

14. THIRD-PARTY SERVICES, CONTENT, AND NETWORKS

The Service may be made available to you through third-party Services, such as Google Play, and may link to or include third-party Services or content (including without limitation User Content posted in forums). We do not control, endorse, sponsor, recommend, or otherwise accept responsibility for such third-party Services or content. These third parties may require you to install additional software, register for additional accounts, agree to additional Terms and conditions, or take other actions before using the Service. Use of any third-party Services or content is at your own risk and is subject to the third party’s Terms and conditions. Under no circumstances will Studiobside be responsible or liable in connection with your reliance on or use of third-party Services or content.

If your device connects to or utilizes third-party networks when using our Service, you may incur fees for which you are solely responsible, including internet Service provider fees, telecommunications fees, text messaging fees, excess broadband fees, and the costs of any and all devices and equipment used in connection with the Service, among others. Such third party Services may affect your ability to utilize the Services or participate in an Event and you hereby waive and release Studiobside and any other party involved in creating or delivering the Services from all claims, demands, causes of action, damages, losses, expenses or liability which may arise out of, result from, or relate in any way to such third party Services.

15. PRIVACY

As mentioned on the 1. INTRODUCTION, our Privacy Policy is incorporated into and forms an integral part of these Terms. It can be found here. If you choose to link your account with your third-party social network accounts such as Facebook or Google Play, we may collect personal information from your profile on such third-party social networks, such as your name, username, and photograph. You should ensure that you read the Terms of Service and privacy policies of the applicable third-party social network or platform to understand how they treat your data and what data they might share with us. You may request access to the personal information we have collected about you and that we amend or delete that information. By accepting these Terms you understand and agree that performance of these Terms and provision of the Services may require a transfer of the information that we collect from your country to other countries, which may not provide the same level of protection as the European Union/European Economic Area or your home country.

16. REMOVAL OR TERMINATION

We reserve the right to:

  1. remove, reject, deny, prohibit, disable access to, or refuse to post or transmit, any User Generated Content and;
  2. deny, restrict, suspend, discontinue, or Terminate access (including deleting your account) to our Service or any portion thereof and revoke your limited license granted herein or any portion thereof, at any time and with or without prior notice or explanation, for any or no reason, and without liability, including where we determine or believe that you have violated these Terms or to protect us, third parties, our Services, or other users from perceived harm, even if the breaches commited are repeated minor breaches.

In such event, Studiobside is not required to provide refunds, benefits, or other compensation to you, and any Virtual Currency and/or Virtual Items you may have accumulated will be deleted.

17. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

17.1 Warranty Disclaimer

STUDIOBSIDE AND SERVICE PROVIDERS CANNOT GUARANTEE THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, ACCURACY, FITNESS, PERFORMANCE, OR INTEROPERABILITY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND ANY CONTENT CONTAINED WITHIN THE SERVICES FOR ANY PURPOSE. THEREFORE, YOU SHOULD USE THE SERVICES AT YOUR OWN RISK. THE SERVICES DO NOT OFFER A WARRANTY OF ANY KIND, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

17.2 Limitation of Liability and Indemnification

YOU SPECIFICALLY AGREE THAT in no event will STUDIOBSIDE, OUR REPRESENTATIVES, MANAGERS, PARTNERS, SHAREHOLDERS, JOINT VENTURERS, THIRD-PARTY CONTRACTORS, EMPLOYEES, LICENSEES, LICENSORS, ADVERTISERS, OR AGENTS be liable for any direct or indirect, special, incidental, consequential, or punitive damages, lost profits, or other damages whatsoever related to the use of the Service, an interruption in the availability of the Service, delay in operation or transmission, computer virus, loss of data, or use, misuse, reliance, review, manipulation, or other utilization in any manner whatsoever of the Service or the data collected through it, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, even if WE HAVE been advised of the possibility of such damages or loss.

17.3 Others

IF YOUR JURISDICTION DOES NOT ALLOW THE EXCLUSION OF IMPLIAD WARRANTIES OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL, INCIDENTAL, OR OTHER FORMS OF DAMAGES, SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICES, OR WITH ANY OF THE TERMS OF THE APPLICABLE AGREEMENTS, YOUR ONLY OPTION IS TO DISCONTINUE USING THE SERVICE.

18. INDEMNIFICATION

You agree to defend, indemnify, and hold Studiobside, its officers, directors, employees, and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with User Content you submit to Studiobside, your access to our Services or your violation of these Terms.

19. GOVERNING LAW

The Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Korea. The laws of the Republic of Korea shall apply to lawsuits between the Company and the User. Certain mandatory laws of other countries in which you are resident may also apply.

20. DISPUTE RESOLUTION AND CLASS ACTION WAIVER

If a dispute arises between you and Studiobside, we strongly encourage you to first contact us directly to seek a resolution by contacting our customer support by sending an email to [email protected].

If the comment sent or complaint filed by a User is objectively perceived as reasonable and is easily fixable, we shall promptly handle it within a reasonable period of time. However, if it takes a long time to process, we will notify the User of the reasons for the delay and the time expected for processing by posting it either on the Game Service initial page or on each individual Service page or we will directly contact the User via email or a letter.

21. CHANGES TO THESE TERMS

We reserve the right to change, suspend, remove or delete, any or all portions of these Terms at our discretion at any time. If we change these Terms in a material way, we will give notice of that in our software, on our website, via banners within the Service, and/or by email to any email address we may have for you at that time. If you continue using our Service after the change of Terms, you are agreeing to the updated Terms and are responsible for checking these Terms periodically for changes.

22. MISCELLANEOUS

22.1 Entire Agreement

These Terms constitute the entire agreement between you and us, superseding any prior or contemporaneous communications and proposals (whether oral, written, or electronic) between you and us.

22.2 Severability

If any provision of these Terms is found to be illegal or unenforceable, that provision will be void and will be replaced by an enforceable provision that is as closest as possible to the original. The remainder of the Terms will still be enforceable.

22.3 Language

The controlling language of these Terms is English; any provided translation of these Terms is for purposes of convenience only and, in case of any inconsistency, only the English version shall be taken into consideration.

23. CONTACT US

If you have any questions about the Terms, please contact us at [email protected].

Addendum
The Terms of Service shall enter into force from May 12, 2022.


Addendum
The additional changes made on Terms of Service shall enter into force from September 1, 2022.